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samm123
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Never received £50 student voucher

When I signed up for my package I was told there would be a £50 shopping voucher sent to my email. I called once and was told to wait another month for it to arrive.

It has now been more than 5 months since the start of the contract and I have still not received my voucher. 

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Re: Never received £50 student voucher

Hi samm123,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. Smiley Happy

 

I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you. 

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me in around 3 days.

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
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Re: Never received £50 student voucher

Hi samm123,

 

Thanks for your patience whilst I looked into this for you. Smiley Happy

 

The team have come back to me now and have confirmed eligibility. 

 

The next step is to send your details over to the company that provide these vouchers. This will be done tomorrow for you. You should keep an eye on your email inbox as well as the junk/deleted folders. The email will be from Eden Red with the subject as 'Virgin Media Rewards: you're in for a treat!'

 

If you've still not received anything within a week, come back and let me know Smiley Happy

 

Thanks,

Kath_F
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samm123
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Re: Never received £50 student voucher

That's great! Thanks for your help Kath_F

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samm123
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Message 5 of 13
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Re: Never received £50 student voucher

Hey Kath_F, I still haven't received the voucher Smiley Sad

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RadostinaP
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Re: Never received £50 student voucher

Hello,

I also got the same problem 5-6 months and nothing come in my mailbox?

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RadostinaP
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Re: Never received £50 student voucher

I got the same problem 5 -6 months and nothing came to my mailbox.?

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Re: Never received £50 student voucher

Hi samm123, 

Thanks for coming back to me and apologies to hear you are still waiting on receiving your vouchers. 

OK, I've popped an email over to the Head of the Rewards team to track what's happened here Smiley Sad 

As soon as I hear anything back, I'll come back to you. 

Thanks,

Kath_F
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Re: Never received £50 student voucher

Hi RadostinaP,

Thanks for your post and apologies to hear you're still waiting on receiving your vouchers. 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me in around 3 days.

Once I hear back from the team, I shall let you know the outcome. 

Speak soon,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

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Message 10 of 13
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Re: Never received £50 student voucher

Hi RadostinaP,

Thanks for your patience whilst I looked in to this for you. 

The team have come back to me today and advised that the account isn't eligible due to the package you chose. 

I'd like to raise this up again further so I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks, 

Kath_F
Forum Team

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