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Allsaints1
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Neighbours connected but not my house

Good afternoon all,

I've been with VM for 8-9 years and recently bought a new property. Used the standard online checker and its says Virgin isnt avilable but was told over the phone that my neighbours down the street have virgin broadband?

Has anyone else had experience of this? Is there anyway VM can send out an engineer to physically check rather than a basic address checker?

Any advice gratefully recieved

Alan

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Re: Neighbours connected but not my house

Hi Alan,

 

Many thanks for your post.

 

I'd like to investigate this further for you so that I can see what we can do.

 

I've sent you a private message so that we can chat about this some more.

 

Hope to hear back from you soon,

 

Nat_J


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