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jamesusd
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Natoinal Home Builders Team

After getting a text a month ago, asking to 'call up' and 'discuss our great offers' before your trial ends .. I did so, called the number provided and got nowhere as the phones were down. I called your main customer services number where your operative refused to talk to me about my account because she wasn't part of the NHBT, I expressed my concern that I would be automatically getting billed in a few short weeks and wanted to clarify my options before making a decision on wether to stay or not. I was assured that an email had been sent and I would get a call off them urgently to discuss.

no one got back to me. the phones were still not working a week later. now your phones are working, and after several attempts all I get it sorry "our advisers are busy", after spending over an hour on hold on 2 occasions i've been cut off only to be told try again later!

so I tried AGAIN this morning, 25 minuets on hold *phone cuts off* "sorry we are having telecom difficulties" yet again. 
 
extremely unsatisfied, how are you going to keep peoples custom, if this is our experience prior to taking a contract out.  

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Re: Natoinal Home Builders Team

Hi Jamesusd,

 

Thanks for your post and apologies to hear you're having an issue speaking with the National Home Builders Team. 

 

Their team have gone through some changes recently and it's meant they have been left severely under staffed. 

 

If you can send me a private message with the following, I'll pop them an email asking them to contact you. 

  • Name
  • Address
  • Contact Number
  • Preferred time of contact
  • Developer of the site
  • A brief outline on why you're contacting them

To send me a private message, click on Kath_F next to my post and on the right hand side you will see the option to send a message Smiley Happy

 

* For other forum users reading this, please only PM me if I have asked you to first. 

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

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