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john_spalding
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National Home Builders Department

I have tried calling the 0800 073 7100 number given to me from the customers services side with no response at all.

Each time I was on the call for 30-40 mins with the same music and voice message continuing to tell me to hold for a response.

Has anyone managed to get through to this department. Absolute joke of a service.

John

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Re: National Home Builders Department

Hi John,

 

Thanks for your post and apologies to hear you're having an issue speaking with the National Home Builders Team. 

 

Their team have gone through some changes recently and it's meant they have been left severely under staffed. 

 

If you can send me a private message with the following, I'll pop them an email asking them to contact you. 

  • Name
  • Address
  • Contact Number
  • Preferred time of contact
  • Developer of the site
  • A brief outline on why you're contacting them

To send me a private message, click on Kath_F next to my post and on the right hand side you will see the option to send a message Smiley Happy

 

* For other forum users reading this, please only PM me if I have asked you to first

 

Thanks,

Kath_F
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Re: National Home Builders Department

Thanks for coming back to me with that information via Private Message John Smiley Happy 

 

I have forwarded this over to the Home builders team now. They will come back to me once your address has been released to Sales. 

 

If you're enquiring about the free trial then you need to ensure you have spoken to Barratt Homes for them to refer you. Unless they've done this, the team won't call you back. 

 

Keep me posted. 

 

Thanks,

Kath_F
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john_spalding
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Re: National Home Builders Department

Kath,

I have completed the referral form from Barratt to Virgin so I would hope that this has been completed.
How long would it usually take for Virgin to contact myself?

Thanks
John
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Re: National Home Builders Department

It all depends John. 

 

They'll need to locate the referral form and then will give you a call however as mentioned in my first post to you, they are severely understaffed so this may still be a few days. 

 

As soon as I know anything, I will let you know.

 

Thanks,

Kath_F
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john_spalding
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Re: National Home Builders Department

Hi Kath,

Got a call from 0800 073 7100 on Friday 13th October. They said that my name would be transferred to the Virgin Team and someone would be in touch to process the connection?

I still haven't heard from them. Can you maybe remind them if you can?

 

Thanks

John

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Re: National Home Builders Department

Hi John, 

 

Thanks for coming back to me on this. 

 

It sounds as though they may have released your address to enable to Sales Team to process this. Have you spoken to them on: 0800 052 2129. If not, give them a try.

 

In the meantime I have sent a chaser email Smiley Happy

 

Thanks,

Kath_F
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Merry Christmas & a Happy New Year

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