Re: NO reply from virgin media..NO speed increase as promised?
Thanks for taking the time to get in touch with us about the free speed upgrade.
I'm sorry there has been a delay with this processing for you. I have checked the account for you and can see that this has automatically processed for you since you posted in the last couple of days and the new speeds should be effective now for you.
Please pop back to let us know if this has not taken place your end, as if this is the case, we would need to look into this further for you.