The join date is one thing, but when were you services actually installed? Were they installed more than 35 days ago?
If that is so, either your details weren't passed on by the Rewards Team or they have an incorrect email address down on file for you. Or maybe the voucher email got wrongly filtered into your email's spam folder. Quite a few possibilities why you've had no communication about them.
Either ring 150 from a VM phone / 0345 454 1111 from any phone -> Option 1 -> Confirm your details -> Once in the menu system choose Option 4 -> Option 1. Ask for an exception form to be filled in regarding the unreceived voucher. Or you can choose to wait up to two weeks for a member of the Forum Team here to reply to your topic. They'll look into the matter for you and keep you updated as things progress regarding it.
- - - - - - Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
All such gift and voucher offers are supposedly processed some 30-35 days after the service goes live. You then are probably expected to wait a "reasonable" time to receive the said gift or voucher, maybe up to 14 days?. But either way, there are far to many cases when the process is simply not working and people are having to chase the issue up.
Thanks for coming back to me and letting me know. I can't believe this still isn't sorted for you
Can you please pop me a private message confirming the email address you want the vouchers sent to. I would love to just double check this. Once I've got that, I'll pop another email over to the Rewards team to get this resolved right away.
Kath_F Forum Team
Tech fan? Have you read our Digital life blog yet? Check it out