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JamieJ73
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My virginmedia

Despite call VM 3 times now to have myVM account moved from previously cancelled to new (at their advice) after moving I still can't sign in and see the new account. Any ideas if VM will ever let me see my account and use wifi when out again?
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Re: My virginmedia

Hi JamieJ73,

 

Thanks for your post and apologies to hear you are having an issue accessing My Virgin Media. 

 

Looking at the account it I can see the last agent you spoke to raised this up to IT as an issue. Since then the team have tried to contact you on 3 separate occasions. As they've had no luck the ticket has now been closed Smiley Sad 

 

We'll need to take a look at this for you in more detail. In order to do that I will need to confirm some information with you. 

 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Speak soon,

Kath_F
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