I spent one hour twenty minutes on the phone-and about 30 minutes on hold beforehand-and made a complaint about never getting my refer a friend £50. That was well over 30 days ago-I've heard nothing. Why not? The last time I sent a written complaint I also never heard back so just how do you get a reply to your complaint?
Thanks for your post and apologies to hear you've had no luck receiving your refer a friend credit. The process itself is really strict and it does rely a lot on your friend joining following the correct process.
How did they join up? Was it online, over the phone or another way? Did you refer them via this link: Refer a friend?
With regards to your complaint, the quickest and easiest way to make it is over the phone with our agents. All of them are trained to handle complaints so most are able to be resolved there and then. If you're unhappy with the resolution offered by the agent, it can then be referred to a manager.
I made my complaint on the phone and was told by the very unhelpful person I would hear back within 30 days. That was over two months ago - I'm not wasting any more life ringing virgin-I have been repeatedly lied to and as there's nothing in writing I get told there's nothing on record. I've left now but still want a response to my complaint as promised. Can this happen without phoning?