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Jasminebored
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My broadband has arrived but I have no Virgin connector box in my flat, just by the front door

I ordered the broadband deal without phone line, I explained to live chat I didn't have a box in my flat, but there's a box by the main front door, so they arranged an engineer to come Tue morning.

The box arrived in the post Friday, but Ive hardly got any 3g internet tethering left, I can't use the Virgin, is there any way to connect it myself? Would I need to connect it to the front door by cable? (that would get in the way of the first flat to mine? )

Also effectively I'm paying for something I can't use till Tue, Virgin couldn't get anyone out Mon, I know its New Years etc, only Tue morning which is inconvenient, which is annoying, and they couldn't provide one later in the day.

Where would the box likely to be inside my flat? I can't find it anywhere, only a BT socket and a TV cable.

I have a feeling I'm just going to have to wait, but if anyone has any suggestions I'd appreciate it.

 

 

 

 

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Superuser
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Re: My broadband has arrived but I have no Virgin connector box in my flat, just by the front door


Jasminebored wrote:

Hi

But how come if you can't set it up yourself, they sent a box with a guide as to how to install it yourself? Quick Start.

Please note its not the landline option.

In the how to set up your Virgin broadband guide, all you do is put the cable in the virgin media wall socket, then two connectors in the hub, plug in the power socket, and get the said and password from the hub and connect.

I can easily do that myself.

What I wanted to know was do I connect the cable to the main door Virgin media wall socket, and run it to my flat, or do I need a virgin media wall socket in my flat, as I only have a BT socket there? 

 

You can install this yourself, you have the option to or to get an engineer out.

 

 

 

 


A lot of times Quick Start kits are sent out where there was a former customer at the address. But unless the access point is within a couple of metres of where you want the Hub/TiVO to go, you need an engineer visit to extend the cabling, which is what you are waiting for. As mentioned eairlier, this is not something a customer can DIY. It has to be carried out by a tech with the correct materials & test equipment.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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Superuser
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Re: My broadband has arrived but I have no Virgin connector box in my flat, just by the front door

Connecting up is not something you can do yourself. VM use specialised cable & connectors, & signal levels then have to be adjusted so that your equipment works correctly.

VM should not be charging you for the service until your equipment is connected & activated on the system.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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Jasminebored
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Re: My broadband has arrived but I have no Virgin connector box in my flat, just by the front door

Hi

But how come if you can't set it up yourself, they sent a box with a guide as to how to install it yourself? Quick Start.

Please note its not the landline option.

In the how to set up your Virgin broadband guide, all you do is put the cable in the virgin media wall socket, then two connectors in the hub, plug in the power socket, and get the said and password from the hub and connect.

I can easily do that myself.

What I wanted to know was do I connect the cable to the main door Virgin media wall socket, and run it to my flat, or do I need a virgin media wall socket in my flat, as I only have a BT socket there? 

 

You can install this yourself, you have the option to or to get an engineer out.

 

 

 

 

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Jack_C
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Re: My broadband has arrived but I have no Virgin connector box in my flat, just by the front door

You've got an engineer coming Tuesday, I don't see what else you can do? Ask for the transcript of your Live Chat and use it to dispute any unfair charges that may arise.
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Re: My broadband has arrived but I have no Virgin connector box in my flat, just by the front door


Jasminebored wrote:

Hi

But how come if you can't set it up yourself, they sent a box with a guide as to how to install it yourself? Quick Start.

Please note its not the landline option.

In the how to set up your Virgin broadband guide, all you do is put the cable in the virgin media wall socket, then two connectors in the hub, plug in the power socket, and get the said and password from the hub and connect.

I can easily do that myself.

What I wanted to know was do I connect the cable to the main door Virgin media wall socket, and run it to my flat, or do I need a virgin media wall socket in my flat, as I only have a BT socket there? 

 

You can install this yourself, you have the option to or to get an engineer out.

 

 

 

 


A lot of times Quick Start kits are sent out where there was a former customer at the address. But unless the access point is within a couple of metres of where you want the Hub/TiVO to go, you need an engineer visit to extend the cabling, which is what you are waiting for. As mentioned eairlier, this is not something a customer can DIY. It has to be carried out by a tech with the correct materials & test equipment.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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