Hello, today i got letter from VM. VM said - Thanks for making your payments by Direct Debit. Amout due: £78.99.
If you don´t make the payment, there may be a £10.00 late payment charge.
But I already paid this amount on December 16.
I even called the helpline and they told me that everything is okay. The next payment will take place in early March.
On my Virgin Media account is still warning table with "Make payment" button.
What should I do ?
What was the date on the letter? ... it may have been held up in the Christmas post and so irrelevant since you made payment.
I have set up Direct debit, but i paied with my card on 16. December.
4.1.2017 VM tried to take money from my account via direct debit.
I dont had money that day and the payment was declined.
I do not know why they wanted the same amount again, when I had already paid on December 16.