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LindaAMS
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My Upgrades and Offers section permanently down

When I log in to my virgin media and try to access the my upgrades and offers page I cannot do so. It has been like this for years and still the same now. All I get is this message:

download (45).png

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Re: My Upgrades and Offers section permanently down

Hi LindaAMS, 

 

No worries at all. The team are always happy to help Smiley Happy

 

If you have any further issues you know where to find me. 

 

In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.

 

Take care. 

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out




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Re: My Upgrades and Offers section permanently down

Hi LindaAMS,

 

Thanks for your post and apologies to hear you are having an issue trying to access the My Offers page. Smiley Sad

 

As you are getting an error on there, it's more than likely you have a loyalty discount on your account. Most loyalty discounts come with a term that aren't allowed to be used in conjunction with another offer. 

 

The My Offers page, bases the prices against what you pay now. If you go through with an offer, the discount gets taken off and you end up with a higher bill than you wanted or agreed to. 

 

Give the team a call on 150 / 0345 454 1111 and they can take a look at things by going through your package to see what you have, what you want and what we can do to make it possible Smiley Happy  

 

Let us know how you get on. 

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



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LindaAMS
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Re: My Upgrades and Offers section permanently down

Cheers will be in touch as my offer ends on 10th March.

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Message 4 of 4
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Re: My Upgrades and Offers section permanently down

Hi LindaAMS, 

 

No worries at all. The team are always happy to help Smiley Happy

 

If you have any further issues you know where to find me. 

 

In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.

 

Take care. 

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out