Moving home charge, and forced 4g pay monthly simcard i repeatedly said i had no need for.
Having recently spoke to a rep on the phone about arranging a transfer of services i was surprised at being charged for this , i could understand if i have been at my current address not very long, but i have been here for over 3 years,
I was also told that with this new contract for the property that i was moving to i had to have a pay monthly contract at £6 that i can then cancel whenever i wish to, having repeatedly stated i have a virgin contract phone and that i did not need this new sim and would be a waste of £6 for a month of something that wont get used, the rep then continually stated virgin want people to try the new 4g services and maybe i could give it to a friend or family member and totally ignored the fact i have 5 contracts with virgin already for myself and my family.
Left feeling very dissatisfied, downgraded my internet speed and tv package to try and save some money when finances are stretched to the limit with moving and the associated costs, and still not sure what package this rep put us on as he was too busy telling me all about this sim card that i did not even want.
so is this something that is mandatory to "try" this new 4g simcard? why would the rep not listen that i did not want it?