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chris78
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Moving address, moving account?

Hi,

I'm moving and am keeping my virgin media services. I've now got a new account number. When I log in online to my virgin media account, it shows that it is closed.

Wondering if anyone has done this before and knwos if need to re-register my online account or will it be migrated across automatically?

 

Thanks

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Superuser
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Re: Moving address, moving account?

It should be migrated automatically, but sometimes the link gets broken. Virgin Media can re-enable the link so your existing login details then access your new account.
**********************************
I work for Virgin Media - but all opinions posted here are my own

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Superuser
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Re: Moving address, moving account?

It should be migrated automatically, but sometimes the link gets broken. Virgin Media can re-enable the link so your existing login details then access your new account.
**********************************
I work for Virgin Media - but all opinions posted here are my own
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chris78
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Re: Moving address, moving account?

Cool - thanks.

I'll give it a couple of days, and if it doesn't work, I'll give them a call.

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