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lnc0
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Moved house, how to cancel my broadband?

Hello

I'm having a huge issue here, I moved house from my old flat to a house share in London (Which has Virgin Media broadband already, so no need to switch) in November and I thought I had cancelled my broadband since removing my debit card. Today I got a call from debt collectors so clearly this isn't the case and apparently whoever is in my old house has been using the broadband the whole time! I'm autistic so these kind of things confuse me, how do I cancel my boradband? What do I do? This has all left me feeling pretty shaken up

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Superuser
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Re: Moved house, how to cancel my broadband?

Removing the DD wouldn't cancel an account.

To cancel you need to call in, do so by ringing 0345 454 1111 from any phone -> then Option 1 -> Confirm your details -> from the main menu go with Option 4 -> Option 5. Make that call between 8AM to 8PM M-F and 8AM to 6PM Sa. Paying off the outstanding money owed will be required during that cancelling process.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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