I called earlier today virgin media after receiving my bill for the month of Jan 2017. I tried to explain the Virgin Media representative that I have a Direct Debit order and the payment for the month has been made. Even after repeated request he ignored and/or failed to check and the best he could come up with was please make the payment or your services will be restricted. He also assured that I am not being double charged. So I then made the payment for the said month.
Just to confirm I called my bank latter in the day and was told that a payment in fact had been made for the same month and accepted by virgin media on 3 Jan. This is very unusual for me and also shows how unreliable can information from Virgin Media can be. I have sent an email to missing payment but considering it all could have been avoided if the representative had made sufficient checks to start of with considering I wasted my time to call and confirm first.
I am now hope full that they will refund the money without further inconvenience and maybe try to give out information more reliable as I am sure no customer would be liked to be charged twice for the same month.
Thank you for your reply. I have paid Vergin Media twice so will the virgin media be making the refund or the bank ? The bank did allow virgin media to take the specified amount on the agreed date but according to virgin media no payment had been made on the basis of which i made the payment for the month over the phone earlier today. Have written an email to virgin media hopefully they will make the refund soon.