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Message 1 of 4 (43 Views)

Missing Retail Vouchers

Hi,

I joined in December and part of my package was to receive high-street vouchers.  These have still not been received.  How long have others had to wait?  Certainly not a motivation to encourage others to join when it's been 3 months and still nothing?!

 

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Superuser
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Registered: ‎22-06-2013
Message 2 of 4 (25 Views)

Re: Missing Retail Vouchers

There could have been a number of things which went wrong, but to get it resolved you'll need a staff member to look into it. At most you should wait 35 days after install to be contacted (by email) about the voucher gift. 

You can call in about the matter by ringing 150 from a VM phone or 0345 454 1111 from any phone -> Option 1 -> Verify your details when prompted for them -> Option 4 -> Option 1. Ask them to look into it and fill in an exception form regarding it. Alternatively, wait up to two weeks for a member of the favicon.png Forum Team here to respond to your topic (they can assist with the matter also.)

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Any opinions expressed by myself are my own and do not represent Virgin Media in any way.
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Message 3 of 4 (19 Views)

Re: Missing Retail Vouchers

Another customer promised something and not receiving it.
Typical Virgin Media, you have to beg for what is rightfully yours.
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Forum Team
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Registered: ‎14-05-2013
Message 4 of 4 (6 Views)

Re: Missing Retail Vouchers

Hi Buttercup81,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. Smiley Happy

 

I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you. 

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me in around 3 days.

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
Forum Team

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