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lordonion
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Missing John Lewis Voucher

Hello,

I signed up for Virgin Media last year with an offer that included a £100 John Lewis Voucher. Despite phoning accounts and emailing with my original order details I still haven't received the voucher or a satisfactory response. Would someone be able to look into this please?

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pjn1978
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Re: Missing John Lewis Voucher

I have been with VM for three Months now still no £50 refer a friend Discount and still no wireless speaker that was part of the deal!!

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Re: Missing John Lewis Voucher

Hi lordonion,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. Smiley Happy

 

I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you.

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me. 

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
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Re: Missing John Lewis Voucher

Hi pjn1978, 

 

Thanks for your post Smiley Happy

 

I have already replied to both your issues via your other threads here: 

 

Missing Wireless Speaker Query: Re: free wireless speaker

Refer A friend Credit: Re: £50 credit for refer a friend not applied to my bill

 

Please make sure you are only posting once about your issues. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.

 

Have a look at my replies on the other threads and stick with them so we keep all the information in one place. 

 

Thanks, 

Kath_F
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lordonion
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Re: Missing John Lewis Voucher

Hi Kath,

Thanks for looking into this for me!

 

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Re: Missing John Lewis Voucher

Hi lordonion,

 

Thanks for your patience whilst I looked into this for you. Smiley Happy

 

The team have come back to me now and have confirmed eligibility. 

 

The next step is to send your details over to the company that provide these vouchers. This was done yesterday. You should keep an eye on your email inbox as well as the junk/deleted folders. 

 

If you've still not received anything within a week, come back and let me know Smiley Happy

 

Thanks,

Kath_F
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