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Marcuswright87
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Miss-sold TV upgrade

Hi

I received a call from a telemarketing company working for Virgin last year offering a better TV package for just a few extra pounds a month. So I agreed even though I have Sky as it wasn't very much extra. What he failed to mention is that it was only a 6 month discount and he was signing me up for a new 12 month contract.

I have complained to Virgin as I feel I have been miss sold to but they have been absolutely useless. A manager promised to look into it and after waiting for months conveniently the recording has been lost/deleted. The customer service has been so bad and I will never use Virgin ever again. Has anyone else had similar issues? Thanks  

 

 

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Paulhem1
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Re: Miss-sold TV upgrade

Their customer service is rubbish, why can we not communicate with them by email particularly as they pretend to be a communication company?
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