Just had letter to say My Rates and now being changed to Mates rates having left the company, called to number on the letter I received to discuss further but nobody could help me, gave me an email address to email to, got reply back to call the same number after telling them the number was no good as nobody could help me, staff I spoke to on the phone said trying to contact My Rates or Mates rates team in practicably impossible, can someone help me please all I want is some info on packages etc.
Re: Mates rate contact number or email or anything???
I have been contacted by the Mates rate team on 2 occasions to discuss my package, I agreed to a new package but this was not as described when the confirmation email arrived, the operator lied to me i was promised one thing and received another, i asked her to confirm the package twice on the call bit as i have said this is not what i received. Trying to get an answer for anyone at VM is practically impossible they promised me a V6 box and extra Tivo as an upgrade on my existing package, the Tivo arrived still waiting on the V6 after being promised next day delivery, overseas call centers are absolutely useless i was hung up on during one call and again promises were made but not followed through, but don;t take my word for it, as all calls are recorded please listen to the calls, i have asked for this to be done and was assured it would be done but again have heard nothing back, same old story, not very good customer service.
So as you can imagine I am not very happy all i want is what was promised when VM called me, surely not a lot to ask for????