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bubbs
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Mates rate contact number or email or anything???

Just had letter to say My Rates and now being changed to Mates rates having left the company, called to number on the letter I received to discuss further but nobody could help me, gave me an email address to email to, got reply back to call the same number after telling them the number was no good as nobody could help me, staff I spoke to on the phone said trying to contact My Rates or Mates rates team in practicably impossible, can someone help me please all I want is some info on packages etc.

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Re: Mates rate contact number or email or anything???

Hi bubbs

The My Rates teams are your point of contact while you are still with them until your staff account closes.

The Mates Rates teams will be your point of contact once the package changes.

You should receive a call from the Mates Rates team to discuss the packages they can offer to you before this changes.

If you try emailing again they should be able to let you know what the package options are in advance.

I hope this helps!

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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