I signed up to a virgin package nearly 6 months ago at a discounted rate and also got a discount for mates rates. At the time i was talked into the top package as it was a great price, i was told try it for 6 months then get in touch and i could reduce my package to save money its not a problem. i have now been told that if i do this i will lose any discounts i have including mates rates. Can anyone tell me if this is right that mates rates are lost if you change your package.
Thanks for your post and welcome to the forums. It's great having you on board with us in the Community
The mates rates discounts are only available for certain packages. These offers change every so often so what was equivalent to the Big Bang package may well have been available at the time however it isn't any more.
It looks as though the offers are set to change again at the end of this month so it may be worth double checking then if we can swap you to a different package.
If not then it will be up to you to balance out the pro's and con's of having the mates rates discount against the cost of the lower package as a normal existing account.
Come back and let us know how you get on.
Kath_F Forum Team
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