Menu
Reply
  • 2
  • 0
  • 0
croft1948
Joining in
39 Views
Message 1 of 2
Flag for a moderator

Managing new account with same email address when old account cancelled

Closed old account and this has successfully been cancelled, but I cannot register my new account on the same email address as it shows error message that username still in use. How can I get my new account number registered to my existing email address? HELP

0 Kudos
Reply
  • 17.44K
  • 1.61K
  • 3K
Superuser
Superuser
36 Views
Message 2 of 2
Flag for a moderator

Re: Managing new account with same email address when old account cancelled

You'll need to speak to Virgin Media. It should have been part of any transfer of services to your new address, and once it's sorted your existing username and password details will access your new account details.

**********************************
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply