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Ajthames
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Making a Complaint

I need to make a complaint by email as advised by a member of your team on the phone today.  Please advise me how to do this or get someone in your customer relations team to call me (however that seems impossible as I've asked for that numerous times already).  Thanks.


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ycwkpp898
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Re: Making a Complaint

I have Messaged you. hope that helps

 

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Dave_cq
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Re: Making a Complaint

Forget email, VM don't do emails for customers to contact them.   If you want to complain I suggest you start with the 'Contact Us' facility ...  https://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&TIMEZON...

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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Ajthames
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Re: Making a Complaint

Thanks. Tried that before and just get a phone number option - can't see how to leave some form of message.  I refuse to wait 30mins to speak to someone. If you know the right option to be able to leave a written message then please share. Thanks. 

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ycwkpp898
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Re: Making a Complaint

I have Messaged you. hope that helps

 

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Ajthames
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Re: Making a Complaint

Thanks. Will give it a go

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alexpulari
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Re: Making a Complaint

hai,

I took a new contract on August 2016 and offered a wireless speaker over the phone. Till date i was contacting the customer service team for the wireless speaker. Today they said to me I was not eligible for wireless speaker and asked to send them back proof of it. I took the contract over the phone and how should I sent them the proof.

So could you please sent me how to make a complaint

 

Thanks 

Alex

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