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ighmfc
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Loss of full services

I have lost tv phone and broadband overnight is there a problem in the area
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deecon
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Re: Loss of full services

I also had a full loss of services. There was no tv or broadband for over 36 hours. It started about 6 pm on the last Tuesday 31/01/17 and the services were back about 03 hours on the Thursday 02/02/17. The Virgin media should give us compensation for this loss of services.

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Message 3 of 11
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Re: Loss of full services

I'm sorry to hear about this ighmfc,

 

There is currently a fault ticket raised for this under the reference of F005069457, with a review set for this evening.

 

I've sent you a private message so that we can chat about this some more.

 

Speak to you soon,

 

Nat_J


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Message 4 of 11
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Re: Loss of full services

Hi deecon,

 

Sorry to hear that you've also experienced loss of service. :/

 

I've located your account and I can see that you've since spoken with the team in regards to this.

 

Please feel free to let me know if I can help with anything more.

 

Take care,

 

Nat_J

 

 

 


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Message 5 of 11
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Re: Loss of full services

Hi ighmfc,

 

Further to your private message I've had another look at the fault ticket and it appears that the review has been pushed back a few hours and will surpass the end of play this evening for me. I'm back in the office from 2PM tomorrow and I'll make sure to check up on this again for you then.

 

Speak soon,

 

Nat_J


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Message 6 of 11
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Re: Loss of full services

Hi again ighmfc,

 

Back in the office and just checked this again for you.

 

It appears that this has been verified as fixed. Let me know if this is not the case.

 

Many thanks,

 

Nat_J

 


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ighmfc
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Message 7 of 11
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Re: Loss of full services

Hi there I'm hoping not to tempt fate, the broadband was of and on early this morning but no one in the house appears to be having any problem just now.

Thanks for keeping an eye on this.

Iain.

 

 

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ighmfc
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Message 8 of 11
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Re: Loss of full services

I,m guessing its not fully fixed seeing same issues again losing broadband, though TV and Phone ok so far.

 

Thanks,

Iain.

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Message 9 of 11
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Re: Loss of full services

Hi Iain,

 

Thanks for coming back to me about this.

 

Sorry to hear that you're still having trouble with broadband. :/

 

I've had another look at everything from this end and post-refresh, the levels appear to be spot on.

 

Let me know if you continue to experience trouble with this,

 

Nat_J

 


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ighmfc
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Message 10 of 11
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Re: Loss of full services

Yes everything has been better at this end thank you.
Iain.
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