I also had a full loss of services. There was no tv or broadband for over 36 hours. It started about 6 pm on the last Tuesday 31/01/17 and the services were back about 03 hours on the Thursday 02/02/17. The Virgin media should give us compensation for this loss of services.
Further to your private message I've had another look at the fault ticket and it appears that the review has been pushed back a few hours and will surpass the end of play this evening for me. I'm back in the office from 2PM tomorrow and I'll make sure to check up on this again for you then.