The 16th Feb I lost total Broadband from 19:00 right to 10.00 a.m the following day, my complaint is that I work from home & due to this loss of Broadband meant that I wasn't able to work & lost a days worth of wages & work, what could I do about getting this reimbursed as this wasn't my fault & so far this has happen at least 3 times & I'm coming up to a year with Virgin them self's, whilst I don't expect perfect network but I'd not expect to be without Broadband for that length of time. I've tried to ring but keep been held in a never ending q.
I suspect you are flogging a dead horse regarding compensation. Such outages are to be expected from time to time. Anyway, if you are relying on it for work you should have a Business connection, not a domestic one.
I hope you were able to get in touch with the teams to discuss this after you posted but if not, if you'd like to chat to the care team about the impact to your services then please drop them a call or Webchat either via 150 or 0345 454 1111 or via Webchat where our teams can clear security with you and look into this further for you.
Thanks again and let us know how this goes for you