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Annoyed6
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Live chat

Why can't I access live chat?
EVERY other utility company operates live chat so why doesn't one of the biggest communications company provide it?
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Superuser
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Re: Live chat

Live chat is available at www.virginmedia.com/contact on both computers and mobile devices.

However there can only ever be a certain number of advisers on the other end of chat, so if they're all busy then you won't be able to start a chat.
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I work for Virgin Media - but all opinions posted here are my own
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