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poohbear
On our wavelength
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Message 1 of 9
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Live chat

the live chat option seems to have disappeared, any ideas? Thanks

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Superuser
Superuser
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Message 2 of 9
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Re: Live chat

Are you trying to access it from a mobile device without getting your browser to request the desktop site?

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poohbear
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Message 3 of 9
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Re: Live chat

Acceesing from my ipad
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Superuser
Superuser
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Re: Live chat

..then you need to ask your browser to request the desktop version of the website. What browser are you using on your iPad?

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poohbear
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Re: Live chat

Lol, sorry, i don't even know what a browser is but thanks for trying to help

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Superuser
Superuser
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Re: Live chat

Safari? Chrome?

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poohbear
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Message 7 of 9
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Re: Live chat

Lol,  chrome

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Superuser
Superuser
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Re: Live chat

In Chrome, at the top right, you should see an icon which looks like 3 vertical dots.

If you press this icon, you will get a drop-down menu, where you will find an option to 'request desktop site'.

Go to the Contact Us link then request the desktop site and proceed from there - the webchat link should then be available to you.

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poohbear
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Message 9 of 9
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Re: Live chat

THANKYOU. i don't know who you are, but you are an angel. You have been so supportive and patient. I followed your instructions and have just completed a live chat. Thank you and best wishes