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Christine29
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Leaving virgin media

Just wondering if someone could help. I rang last month 10/10/16 to disconnect as was moving and the girl said my bill is due 09/11/16 it shouldn't come out as only one day overlap. I received an email on 09/11/16 and says £46 is due the 18th and today received an email saying bill amount due is £0.00 do you think any money will come out of my account on the 18th? Thank u
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Re: Leaving virgin media

Hi Christine29,

 

Thanks for your post and welcome to the forums. It's great having you on board with us although we are sorry to hear you've left us Smiley Sad 

 

Checking the account, as it's cancelled, any pending payments would be cancelled so nothing will come out on the 18th however in terms of your bills, a final bill will be produced over the next few days. 

 

This will advise on any charges you may owe to us or any refunds we owe to you. Smiley Happy

 

If there is anything else we can do, pop back and let us know.

 

Thanks,

Kath_F
Forum Team

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