First off I have to say I love VM services and have been on a brilliant 12 months deal which expires next month. I have full house cinema, 100 Mbps broadband, 2 TiVo's and unlimited calls for an amazing £64 per month.
Called retentions to renegotiate and got a guy who wasn't interested in discussing options which was surprising. Phoned again said how much if I remove sky cinema and keep everything else the same but it was going to cost £80, so sadly leaving and taking cheaper services. If they had offered to replace one TiVo with a new V6 and given me the same package at £64 - £70 albeit without sky cinema I would have stayed.
Going to miss being a customer with VM but hopefully one day I can return as a customer. 😀