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Rachyb85
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Leaving after 11days

Hi everyone. Just after some advice please. I've had the services for 11 days and have already had my services restricted. I accidentally cancelled my dd on Thursday but set it back up Friday and lost my services Saturday. I spoke to someone yesterday and he said because I cancelled my direct debit I need to pay £25 to get reconnected is this correct? If I was to leave after 11 days can I do this?
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Superuser
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Re: Leaving after 11days

The £25 will likely be what you owe from your first bill, after paying it you will have your services reconnected in up to 24 hours.

But you do have a 14 day cooling off period in which to cancel the contract penalty free

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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