Hi, I am currently with SKY but out of minimum term and am looking at VirginMedia. I have been with Virgin twice before but the last time a few years ago was pretty abysmal.
When first connected, I discovered the wireless signal was so bad, it was pretty much unusable in most areas of the house. After a call to support I was offered an upgrade to the SuperHub 2 but I would have to pay a fee. After expressing my disgust I was eventually given a discount but still had to pay extra just to get a functional wireless connection. I understand the latest version is SuperHub 3 but is this given to all customers regardless of the package or if it is done directly through Virgin ir uSwitch or something? Or do they still give out the old SuperHub to some people?