When I signed up with Virgin, I agreed to pay my bills by direct debit, I have the original form that the Virgin sales rep filled in and I signed, and I provided the bank details and circled the direct debit box. However a direct debit was never set up, and I was charged a late payment fee because I assumed the bill would be paid. I have since set up a direct debit on my account online, however I feel like I should be refunded the late payment fee. I'm also disappointed that there is no email address for me to send this sort of complaint to, the only option I have is to call virgin or post a public message. I can scan in the original form and send it across for Virgin to look at if this helps.