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Farhana
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Joined last week: BILL QUERY

Okay, I signed up for the £55 package with vivid 200 gamer package and evening and weekends calls.

My first month bill is charging me £64.31 and then it says for the first bill they charge the next months bill too which is fine but they're also charging another £64.31 next month too.

I assumed the extra £9.31 was installation fees or activation fees but im being charged the same £64.31 both months.

Can someone help?

ADDED: I also just checked the contract I signed and it says my monthly services charges is
-£1.31 so now I'm even more confused.
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Forum Team
Forum Team
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Re: Joined last week: BILL QUERY

Hi Farhana,

 

Really sorry for any confusion caused regarding billing.

 

We're unable to deal with such matters via the Forum, however, you can discuss this with the team on 150 free from any Virgin landline or 0345 454 1111 on any other line.  

Take care,

 

Nat_J


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Farhana
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Re: Joined last week: BILL QUERY

No worries, it has been all clarified. 

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