Menu
Reply
  • 1
  • 0
  • 0
georgia141
Joining in
106 Views
Message 1 of 3
Flag for a moderator

John Lewis voucher

Hi,

I joined Virgin a few months ago and am still awaiting the John Lewis voucher that came as part of the package. Could you please advise me when I will receive this?

kind regards,

Georgia

 

 

 

0 Kudos
Reply
  • 21.5K
  • 804
  • 1.59K
Forum Team
Forum Team
92 Views
Message 2 of 3
Flag for a moderator

Re: John Lewis voucher

Hi georgia141, 

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. 

 

I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you. 

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me. 

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 21.5K
  • 804
  • 1.59K
Forum Team
Forum Team
83 Views
Message 3 of 3
Flag for a moderator

Re: John Lewis voucher

Hi georgia141,

 

Thanks for your patience whilst I looked into this for you. Smiley Happy

 

The team have come back to me now and have confirmed eligibility. 

 

The next step is to send your details over to the company that provide these vouchers. This will be done on Friday for you. You should keep an eye on your email inbox as well as the junk/deleted folders. 

 

If you've still not received anything within a week, come back and let me know Smiley Happy

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply