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markyg09
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John Lewis Voucher Missing

Hi there, 

I joined Virgin several weeks ago and I'm still awaiting the delivery of the £150 John Lewis voucher that was sold as part of the virgin media parters package that I have.

Please can you advise when this should be with me?

Regards, 

Mark Goddard

 

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Re: John Lewis Voucher Missing

Hi markyg09,

 

Thanks for your patience whilst I looked into this for you. Smiley Happy

 

The team have come back to me now and have confirmed eligibility. 

 

The next step is to send your details over to the company that provide these vouchers. This will be done later on today for you. You should keep an eye on your email inbox as well as the junk/deleted folders. 

 

If you've still not received anything within a week, come back and let me know Smiley Happy

 

Thanks,

Kath_F
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Re: John Lewis Voucher Missing

Hi Mark,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. Smiley Happy

 

I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you. 

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me. 

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
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markyg09
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Re: John Lewis Voucher Missing

Ah, grand, many thanks Kath.
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Re: John Lewis Voucher Missing

Hi markyg09,

 

Thanks for your patience whilst I looked into this for you. Smiley Happy

 

The team have come back to me now and have confirmed eligibility. 

 

The next step is to send your details over to the company that provide these vouchers. This will be done later on today for you. You should keep an eye on your email inbox as well as the junk/deleted folders. 

 

If you've still not received anything within a week, come back and let me know Smiley Happy

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out