Menu
Reply
Joining in
  • 2
  • 0
  • 0
Registered: ‎07-09-2016
Message 1 of 3 (75 Views)

Installer drilled water pipe...leak in house!

Hello

I had a Virgin Media installer on Saturday 18 March to install at our new place.

We discovered yesterday that the heater and hot water boiler is no more working.

We had an emergency plumber today who discovered that your installer drilled into the hot water system. We needed to switch off the water supply.

Despite several attempts we are not getting any feedback!! Just passed around on the Virgin Media Hotline.

Please contact me directly and urgently.

A very disappointed customer.

Best regards
Baku
Reply
0 Kudos
Forum Team
  • 1.54K
  • 14
  • 24
Registered: ‎26-09-2013
Message 2 of 3 (44 Views)

Re: Installer drilled water pipe...leak in house!

Hi BTKMLondon and thanks for your post.

I'm very sorry to hear your installation didn't happen without a hitch.

I'd like to help get this sorted out for you so I'll drop you a private message shortly. Just click the small envelope icon to the top right.

Thanks, 

Michael_JK
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


Reply
0 Kudos
Forum Team
  • 1.54K
  • 14
  • 24
Registered: ‎26-09-2013
Message 3 of 3 (29 Views)

Re: Installer drilled water pipe...leak in house!

Hi BTKMLondon,
Just wondering if you still need help with this as I haven't heard back from you. If so, please get back to me with the information requested in my private message.
Thanks,

Michael_JK
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


Reply
0 Kudos