Hi BTKMLondon and thanks for your post.
I'm very sorry to hear your installation didn't happen without a hitch.
I'd like to help get this sorted out for you so I'll drop you a private message shortly. Just click the small envelope icon to the top right.
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a month ago
Just wondering if you still need help with this as I haven't heard back from you. If so, please get back to me with the information requested in my private message.