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Royl1
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Message 1 of 13
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Install fibre into our building

Our street has virgin media but our flats do not. who do I speak with in order to see if they can install in our building

 

 

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Superuser
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Message 2 of 13
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Re: Install fibre into our building

How many stories is it?


If it’s 3+ virgin likely won’t touch it. Would need to have all the infrastructure ready inside the building for them to do so.
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Message 3 of 13
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Re: Install fibre into our building

Hi Royl1

Thanks for getting in touch.

We can look into the options for you to see if this is being considered, or if it's not a possibility, if you can pop back to me via a PM and let me know:

  • Your name
  • Your full address.

Hope to hear back soon!

To PM* me, simply:

  • Click on my forum PM link Karen_A

Many thanks

 

* For other forum users reading this, please only PM me if I have asked you to first.

 

Karen_A
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 4 of 13
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Re: Install fibre into our building

Hi Royl1

Thanks again for getting back to me.

I've passed your information to our Nex teams and I'll let you know what they say Smiley Happy

Kind regards,

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Royl1
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Message 5 of 13
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Re: Install fibre into our building

Thanks,

 

Royston

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Message 6 of 13
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Re: Install fibre into our building

No worries,

Just so you know they can take a few days to get back to me and I am on annual leave from Sunday for a week so if they get back in touch before 2pm Sat when I finish for the week I'll let you know, if not it'll be chased after Nov 6th.

I hope that's okay for you.

Kind regards.

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Royl1
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Message 7 of 13
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Re: Install fibre into our building

thanks

 

 

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Message 8 of 13
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Re: Install fibre into our building

Hi Royl1

Thanks again for allowing me the time to check into this for you.

There's been nothing conclusive sent to me upon my return so I've chased this again for your today.

I hope to be able to catch up with your soon.

 

Karen_A
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Royl1
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Message 9 of 13
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Re: Install fibre into our building

Many thanks, I shall wait patiently.

however I have learnt that one of the managers of the block did receive a letter asking if virgin could look at the block, but unfortunately they misplaced the letter and did not reply.

 

thanks Royston 

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Superuser
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Message 10 of 13
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Re: Install fibre into our building

That is not good. Smiley Sad that’s likely what’s VM would need to progress.
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