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Eastie
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Install date moved but BT not informed

I signed up for Full House package with self installation and start date of 10th April. As suggested I didn't contact BT, whom I'm transferring from, as you'd handle that.

At the weekend I received an email saying that a technician is now required to do the installation and they will come on 18th April. Again insisting not to contact existing supplier because it would all be handled.

BT have since emailed to say our account will close and connection terminated on the 10th April which was the original install date.

Will you be updating BT on the change to install date? Or do I need to contact someone to get it sorted?I don't want to be without internet for a week.

Thanks
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Superuser
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Re: Install date moved but BT not informed

If you want something done, guarenteed. Then do it yourself.

By the time the forum team get here the 10th will likely of passed.
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Forum Team
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Re: Install date moved but BT not informed

Hi Eastie, 

 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community Smiley Happy 

 

I'm sorry to hear that you've been having an issue getting things sorted. 

 

With it being the 10th today, I'm hoping you've managed to get things sorted. 

 

It's possible the emails from BT were auto generated. 

 

Come back and let me know how things have gone. 

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

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