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sassylad99
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Increase from £14 to £26. Ridiculous

I paid for a year upfront line rental in June. My package had a £10 loyalty discount till December. Should be £24 so down to £14 There was a price increase in November. I was told in June to ring in January to get the £10 deducted. Ooooh that offer doesn't exist anymore. I can have a £6 discount if I sign up for another year. Bring back ntl I'm fuming
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Re: Increase from £14 to £26. Ridiculous

Hi sassylad99

I appreciate you taking the time to pop by with your post about the offers we have. I understand your disappointment with this and can see how this is not the best experience Smiley Sad

Offers we provide to customers are constantly in flux so no offer should ever be advised as being available in the future, especially a loyalty offer.

The £10 option you had previously may return at some point but we cannot say.

Just keep checking in with our teams regarding this via 150 or 0345 454 1111.

Keep in touch if there is anything else we can support you with and thanks again for your post.

Kind regards.

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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