I think I've been sold an upgrade package I do not want
...but I might not have.
I got a sales call earlier offering me an upgrade. I could not hear the caller very clearly and said so many times.
They offered me an upgrade to 100Mb broadband and some kind of TV package for £30 per month. I repeatedly said that I was not interested in any kind of TV package. I do not watch TV. I do not have a TV set. I do not have a TV licence.
But they said that it didn't really matter because I'd be paying less per month for faster broadband than I currently am. I'm currently paying £32 for 20mb. So I agreed that I'd be happy to pay the new amount for faster broadband.
They then went on to try and sell me some kind of mobile deal. I repeatedly said I wasn't interested as I was on a contract with another provider but they kept trying to sell me it and at that point I hung up on them without being quite sure what I'd agreed to.
I have now received an email confirming that I'll be getting the broadband and tv bundle for £30 a month. What the email says that wasn't made clear over the phone was that this is an offer for 12 months and after that I will have to pay £55 per month.
After the twelve months is up will I then be able to reduce my package to a broadband only deal? By agreeing to the offer have I somehow extended my contract? I can't find anything that says when my contract ends.
I'd rather have discussed this by email but that doesn't seem to be an option. I'd rather avoid discussing it on the phone as that is how we ended up where we are.
Re: I think I've been sold an upgrade package I do not want
Thanks for your post and welcome to the forums. It's great to have you on board with us in the Community.
We'll need to take a look at this for you in more detail. In order to do that I will need to confirm some information with you.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Kath_F Forum Team
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