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I need to upgrade to the Hub 3.0

Hello, I need to upgrade to the Hub 3.0 as my old will not work after 30th of April. But I cannot do it on the website as it says I do not come up in their system when I put in my address details? Anyone who works for virgin media and give me some help, that would be great. I have tried ringing virgin media with the number 150 but cannot get through or even chat as it is always busy. 

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Re: I need to upgrade to the Hub 3.0

Hi RichardOxtoby

Thanks for taking the time to get in touch with us about the option to upgrade the Hub to a Hub 3 and a warm welcome to the community too Smiley Happy

I'd like to see if we can support you with this if you still need our help.

If so if you could send a private message to me with your name and full address, I can then look at supporting with this.

To PM me, simply:

  • Click on my forum name on the left of this post.
  • Go to my profile.
  • On the right had side, select the 'send me a message' option.

Once you've popped those details to me I'll be back in touch to let you know what we can do for you.

Thanks againSmiley Wink


Merry Christmas and a Happy New Year

Nadolig Llawen a Blwyddyn Newydd Dda

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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