My Tivo box is worn out. I can't phone them myself as I'm rather deaf and I can't understand what they're saying. I got my grand-daughter to do it for me last week but she struggled as well and we ended up thinking they just told us to switch it off for 8 to 10 days to let it upgrade! That can't be right. I keep trying a dozen times a day to use the online chat but it's always too busy and I'm told to "try again later". Lousy service I have to say.
There isn't an email for support. The webchat needs to be checked more than a 'dozen' times a day, do it in intervals of 2 minutes or less until you get through. Why? because it is in high demand often.
Of course there is the Forum Team here who can provide support, but response times for them are running at about one to two weeks.
Edit: corrected an auto-correct
- - - - - - Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
Thanks for that. I just think that as a "media" outlet their attitude to people like me who are deaf is completely unacceptable. I did get a friend to call the helpdesk this week but she couldn't understand the accent of the person on the other end either. Think I may just ditch them and go with Freeview.