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nextpluswenhz
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I need help about returning broadband device

I returned the broadband device to the local virgin media in person (not Collect+ service). but I still got a text message and email notification about returning the device.

What should I do?

Thanks

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Re: I need help about returning broadband device

Hi nextpluswenhz, 

 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community Smiley Happy 

 

I'm sorry to hear you are having notifications asking you to return your equipment. 

 

When you returned it to store, did they give you any receipt or form of proof of the return?

 

Can you confirm which date and store you returned it too aswell Smiley Happy

 

Once I have this information I will be able to update the account. 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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nextpluswenhz
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Re: I need help about returning broadband device

I return device in 16th September and the store is Upper East Mall Unit 18, Churchill Square, BN1 2TB

Thanks

 

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Re: I need help about returning broadband device

Hi nextpluswenhz

Can you now please pop back to me and confirm in a PM only the below so I can check into this for you:

  • Your name
  • The full address
  • If you are the account holder

To PM* me, simply:

  • Click on my forum PM link Karen_A

Many thanks

 

* For other forum users reading this, please only PM me if I have asked you to first.

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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