Thanks for joining us on the forums and for popping by with your post about the online order email. A very warm welcome to the community too
If you need to discuss an order with us then the two ways to do this would be either:
To speak to the Webchat teams just choose the option in the column on the left that best matches your needs and tab over to the right through the menu to get to the Chat Online option.
Via these options our Care teams can discuss the options with you securely. As the forums are public we need to be supporting you in this way to keep your data confidential.
Please keep in touch with us and let us know how this goes and drop back anytime you need any further help
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"