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evasi002
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I can't watch a Virgin Movie

How can I get a refund on a film? I am unable to watch it, it says that On Demand is unavailable?

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fist101
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Re: I can't watch a Virgin Movie

Just phone up, they have equipment that can tell if the film has been played right through or not. They will also help with the fault.

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Forum Team
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Re: I can't watch a Virgin Movie

Hi evasi002,

 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community Smiley Happy 

 

Apologies to hear that you are having an issue watching a movie you purchased from On Demand. 

 

Whenever there is a fault, you need to let us know asap so we can resolve it. 

 

If you've paid for the movie then obviously we would look at refunding it but you need to let us know within the 24 hours of renting it. 

 

To report issues like this, give us a call on 150 / 0345 454 1111 and the team will be able to look in to this. 

 

Thanks,

Kath_F
Forum Team

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