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Megator1
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How to revert to paper bills?

HI HOW DO I REVERT BACK TO PAPER BILLINGS

 

[MOD EDIT: Subject heading changed to assist community]

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Superuser
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Re: How to revert to paper bills?


Megator1 wrote:

HI HOW DO I REVERT BACK TO PAPER BILLINGS


Contact customer services and ask them to make the change when ringing 150 (from a VM phone) or 0345 454 1111 (from any phone) go with the Billing option once into the main menu, then go with one of the sub-billing options and make the request. It will come into effect for the next bill, not the current.

Or ask via the Webchat using a laptop or desktop, between 8AM to 8PM M-F and 9AM to 5PM Sa:  Account and Billing -> Understanding my Broadband, TV and Home phone bill -> Chat online. If it says the agents are busy, reload the page every three minutes and check again repeatedly, until you get through to an agent.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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