Menu
Reply
  • 8
  • 0
  • 0
Cyberpurple
Tuning in
91 Views
Message 1 of 3
Flag for a moderator

How to make a complaint

Hi. I want to make a complaint about phone service or lack of & internet randomly dropping. Can this be done by email?
0 Kudos
Reply
  • 12.7K
  • 1.62K
  • 3.74K
Superuser
Superuser
77 Views
Message 2 of 3
Flag for a moderator

Re: How to make a complaint

Unfortunately it cannot be emailed in about as there's no email complaint form option.

You can post in a letter about it though if you want to lodge a formal complaint, here's the postal address to use: Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ

And here's a link to the complaints FAQ: http://store.virginmedia.com/content/dam/eSales/Downloads/Consumer%20Complaint%20Code%20of%20Practic...

- - - - - -
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
  • 8
  • 0
  • 0
Cyberpurple
Tuning in
49 Views
Message 3 of 3
Flag for a moderator

Re: How to make a complaint

Thank you Shelke. I was told by a phone advisor it could be done by email yet couldn't find the details on how. I now know why.
0 Kudos
Reply