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timberflake
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How to complain via email?

Is it just me, or is there literally no way to raise a formal complaint with VM other than via snail mail??

I find it really hard to understand why a telecommunications doesn't have an email address you can send complaints and queries to! I've tried 'enquiries@virginmedia.com' and 'help@virginmedia.com' but got delivery failures from both

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Superuser
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Re: How to complain via email?

Well you will have to believe it. There is no e-mail address. VM don't want communication via this route. Read the complaints guide here:

http://store.virginmedia.com/content/dam/eSales/Downloads/Consumer%20Complaint%20Code%20of%20Practic...

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Superuser
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Re: How to complain via email?

just to add anything that ends @virignmedia.com will be for residential usage, aka customers email address virginmedia use @virignmedia.co.uk so wouldn't advise sending anything to a unknown @virginmeida.com address.. there used to be a online form for complaints but it was packed full of general queries so had to be closed
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timberflake
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Re: How to complain via email?

I didn't, i found them on this forum but they've obciously been discontinued
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