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clairepagan
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Message 1 of 6
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How the **** do you leave Virgin when they won't answer the phone?

I am so frustrated I want to scream!

I have been on hold 4x now this evening for 15 mins each time, and I keep getting cut off.

It seems there is no way to cancel the service other than speaking with someone, is this true?

I can't find an email address or even a postal address to contact, and I can't do it from within the login page.

The removed have set it up so within your account you can only upgrade, not cancel your package.

I didn't actually want to cancel my package originally, just change it, but now I'm so furious I just want rid of this disgusting company that makes it IMPOSSIBLE to leave them.  I am a removed prisoner and I HATE THEM.

Somebody please help me!

[MOD EDIT: Inappropriate language removed, please review the Forum Guidelines]

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Paraopeba12
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Message 2 of 6
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Re: How the **** do you leave Virgin when they won't answer the phone?

Dear depressed person

You cannot leave
How would virgin be able to save up enough money to one day provide a service if you all leave and don't pay.

Just keep quite and stump up every month till 2047 when the world ends

You won't need tv after that

Many thanks
Virgin support bureau

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clairepagan
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Message 3 of 6
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Re: How the **** do you leave Virgin when they won't answer the phone?

Thank you, I needed a laugh.

I was originally going to change, not cancel my package, but not after wasting my entire evening trying to communicate with them.

I've just been all over social media telling everyone not to use Virgin.

One hopes they will learn from this but I suspect not! 

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Paraopeba12
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Message 4 of 6
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Re: How the **** do you leave Virgin when they won't answer the phone?

I don't think they have Internet or a phone line in the customer service centre
I would also presume they don't have tv in the canteen

I applied for a job but I also presume the cannot read (I sent my cv in bold)

They are very very good however at taking money

Do they own a bank ???
😂😂😂😂😂
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Paraopeba12
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Message 5 of 6
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Re: How the **** do you leave Virgin when they won't answer the phone?

I cannot believe how fast they are at deleting bad words😂😂
My next bill will probably say I need to put £5 in the swear jar 😂
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Superuser
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Message 6 of 6
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Re: How the **** do you leave Virgin when they won't answer the phone?

Are you phoning customer services or retentions?

If CS then call retentions on VM phone: 150/03454541111 Retentions: Option 4 then option 5.


Virginia/Doctor9fan. If I have helped please give me Kudos.
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